Justin made the experience of buying my daughter’s first car absolutely wonderful! From the moment we walked in, he welcomed us with genuine warmth and made us feel at ease. He took the time to explain everything in detail, patiently answering all our questions—no matter how small. Justin was there every step of the way, ensuring we understood every part of the process. I truly appreciated his dedication and the care he showed. He made what could have been an overwhelming experience smooth and enjoyable. Thank you, Justin, for making this milestone so special for our family!

My issue began after leaving with the vehicle and driving it for a day. The Bluetooth microphone never worked. I couldn’t make calls, couldn’t give voice commands, couldn’t do anything that required me to speak to it. That might not sound like the worst thing in the world, but I drive all over the place for work and to get the kids where they need to go. I’m always on the phone, and this completely removes that aspect. This issue wasn’t disclosed to me before or at the time of purchase (likely because you guys didn’t check), and on the website, Bluetooth was listed as one of the features. So, I called back the next day and spoke to Casey, who told me to try bringing it to Volkswagen. I didn’t buy the car from them. Why would I bring it to them? So then he says to bring it to you guys, I’ll get a loaner, you’ll take a look, and I won’t pay anything. Good stuff, that’s what I would expect from a "reputable" dealership. I brought it in around 4 pm Thursday (just a little over 24 hours after buying the vehicle) to have it checked out. I got a loaner (Virginia was awesome), and I was on my way, hoping to hear something back the next day as to a timeline or update. I called four times, left messages, and got no returned calls. I called again around 5, got bounced around, and I refused to let anyone hang up without giving me some sort of update (by the way, somebody actually told me they couldn’t put me on hold anymore). Eventually, I got the receptionist (who’s great), and she said Dan would call me. He did and explained that the car went to VW earlier in the day, and he hadn’t heard back yet. That’s at least something. So not completely terrible yet. Monday comes, and I’m hoping for good news (80+ hours with the loaner vehicle, 27 with the vehicle purchased for 25k + some other package from your dealership, if you’re keeping track). Early afternoon, I reached out again since nobody proactively contacted me, and finally, I spoke to Evan, whom I tried multiple times to reach on Friday. He tells me that Dan will contact me. Dan calls and says he hadn’t heard from VW yet but will call me again later with an update. Dan calls at 5:50 to say VW sees the problem, they ordered a part, and are hopeful they will have it fixed tomorrow (Tuesday). I’m excited, thinking I might get my car back Tuesday or Wednesday at worst. Tuesday comes (104+ hours with the loaner vehicle, 27 with the vehicle purchased for 25k + some other $2,000 package from your dealership, if you’re still keeping track), and Dan calls me around 2:15 and leaves a message saying the part didn’t work and they have to order it specially, which will take 3-5 days. I called VW myself to verify, and yes, it’s a part that takes 3-5 days (I actually called two VW dealerships to verify this), but it sounds like they did not start working on it until Monday, which is the reason for all the delays. That could have been communicated better. But all this now means that I searched and searched for a car for 3-4 weeks, test-drove multiple vehicles, then made the decision to buy from McGrath Toyota instead of any side-of-the-road dealership because I assumed you did your due diligence on a car you would sell, only to have my car for 27 hours. Meanwhile, I have to drive this loaner vehicle for a minimum of an entire week, but it could last into next week depending on the delivery of the OCU module. By the way, in my initial message to Casey on Thursday, 8/15, I told him that the OCU module was likely the issue and even linked to an article that explains the issue completely. But hey, 5 days later, VW sees it too. I'm frustrated. I thought I was getting better than this when buying at Mcgrath. I have a 16 year old who I plan on buying a car for around the holidays then 3 more kids 7-8 years down the line who will need cars also. I will not be buying from any McGrath.

I visited this dealership on on7/29/24 and left with my dream first car. My salesperson Dave, was very knowledge and nice, not pushy what so ever. Made my first car purchase memorable!

This is a nice modern medium-sized operation located very conveniently for me. I did my shopping online and they had a used car I wanted in inventory at a price I expected so it was a pretty easy sale for them. My salesperson Dave and the other staff were knowledgeable and efficient. I have not yet used their service department so I can not rate them.

Salesman Edgar Martinez was great and everything was great. Everyone at Toyota dealership was great.

Great customer service. Michelangelo in the parts department helped me find exactly what I needed while also being very knowledgeable.

I have to say Mrs Emily Alison is way above every other crypto and Forex trader. I’ve invested with her and can testify of her aptitude and expertise in trading. Thanks to her for helping me profit more than $15,300 weekly out of $1,800 capital. I couldn't have made it without her effort and guidance. Contact her to help you trade and earn better in the forex market through her Email: [email protected] WhatsApp ‪+1(248) 266-2859‬

Francisco Gallegos Was my service writer best writer You need to hire more people like him if you wanna be successful

Good phone etiquette from Hope. The service advisor, Frank, was very helpful at resolving the issue.

Good service they explain everything very clearly they treat you like family I like your service and I really recommend my friends to McGrath Elmhurst Toyota

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John was helpful person who helped me and explained to me everything even though I was there walk-in. He did what I expect above and beyond customer service.

Great service by Jaime. No BS experience and all around a delight. car was about 2k less expensive than the Lombard location (same features, trim level, etc..) and he was very patient with us while we went through the selection process of which vehicle. will come back for sure.

Amazing service, gorgeous showroom.

I'm not sure anyone would say that buying a car is a stress-free or enjoyable experience. But who you work with can make all the difference in the world. We were lucky enough to work with Aleksandar (Alex) Knezevic when recently purchasing our car at McGrath Toyota, and he really helped make it an easy, straightforward experience. Alex answered all of our questions and was patient vs. pushy, and his humor made what is an inevitably stressful purchase much less so. We enjoyed working with him and appreciated his down-to-earth approach. We highly recommend working with him!

Very welcoming environment , clean , friendly …. Starting with the salesmen, and managers . Everyone open for deals , and very professional It was my second time in that dealership Both times excellent service , especially from Alexandra Knjezevic. Smart people , understanding , professional, like to be there again. You fill good spending the maney here . I recomand my rest of the family and my friends here .

Mr. Sergei is very professional and informative giving us better options. The process was smooth sailing from start to finish. Highly recommended.

Very friendly and knowledgeable. They give you plenty of time to evaluate and drive vehicles.

I have two concerns that keep me from a five star review. My first contact with salesperson Justin was efficient and helpful in securing a promise and making a deposit for a vehicle that was to arrive in several weeks. During the weeks of waiting, he was also helpful informing me of the progress of the vehicle. On the day of delivery and purchase, personnel in sales and finance seemed to be overwhelmed, and the process took almost three hours, with me waiting between interactions with Justin and the finance person. On the day I selected the vehicle and on the day of delivery of the vehicle, I had requested a detailed explanation of the vehicle and everything I needed, but the steps I needed were rushed and I left without some important paperwork. My sales rep tried to provide me some quick information I needed to drive the vehicle home, but I was already burned out from the wait. My interaction with the finance person left a bad taste in my mouth. I expected him to make sure I was comfortable and understood the entire transaction and provide me with all of the necessary documents, and let me know how and when I would receive the title. Instead, the finance person went into great detail about pricey protection plans, without giving me enough information about the protections already included in my purchase price. The strong pushing of the pricey plans caused me to question my decision to buy a car that had so little protection included with the vehicle. A few days later, when trying to accumulate the paperwork to purchase a city sticker, I discovered I hadn't been supplied with the necessary documents, and had some difficulty getting a person on the phone who could help me, but finally did get help and did receive those documents from Tony, who was kind enough to send them by email.

My salesperson Justyna was the best. Just nice people working there. Tony G was also a big help. It was my 6th car from them. Just great people.

Best time buying a car. Everybody was very nice. Explained everything about and took time to set up my Toyota app.

Thanks to Kelvin Zhang salesmen and Greg sales manager for the smooth and easy purchase experience yesterday. Quick response to my inquiry about a truck I saw on Facebook. Very easy to work with. I highly recommend!

They treated my family, and I with the upmost respect, very hospitable and exemplary service. Tom was such a delight in Sales to work with. I couldn’t ask for a better and informative sales representative. Thank you McGrath Elmhurst Toyota for everything.

Very good and efficient in my new car purchase. Took time in explaining everything and answered all of my questions.

Great sales team managers are just as nice. Worked with me to make sure I got the Best deal. Now I own a safe reliable car. I will buy my next car again with McGrath Toyota they have a great selection of vehicles. Thank you!