I went to service department to perform a recent recall and maintenance on my Highlander. I was greeted by friendly and courteous service staff. The work was performed in professional and timely manner. This is a great service department. I have used them for years, and they are always great to work with.
The service was friendly, professional, efficient, and thorough. Thank you!!!!
I was at Elmhurst Toyota this last weekend looking for a new car. My local Toyota did not give me any flexibility on having me come to their dealership, but knowing that one of my friends had a good experience at Elmhurst I decided to go there instead. Melissa was very responsive and helpful with setting me up with a same day appointment with Enrique to look at their inventory. Enrique was very friendly, helpful, and answered all my questions about the RAV4 I was looking at and comparisons to the other RAV4 levels, ultimately making the buying process very ...
The five stars is for sales rep Enrique Valdivia. Enrique was great to work with and help me get the car I was looking for at a great price. Over all my experience was good but the dealership left a bad taste in my mouth toward the end. After I spent over $16,000 for my car and I was getting ready to leave and enjoy my new car I asked for the spare key only to be told they only had one and if I wanted a spare it would be over $200. Never felt so nickel and diamond in all my ...
Just to clarify, this review goes out to the sales department for the purchase of a new car specifically speaking of Melissa and David. Melissa was great to speak to before deciding on weather iI wanted to come in or not. Unfortunately I didn't have the pleasure of meeting her being that I could only come in on her day off but when i did come in, fortunately I was met with another salesperson(David) who made everything else very comfortable and is very helpful. Other areas of this dealership does need a little work but as far as my ...
Kelvin was super helpful in our car search. He provided a ton of info on the vehicles that helped narrow down what to go with. We were glad he was not pushy and respected time we needed to finalize our decision. He even gave us his cell to text him whenever we had questions and has been very responsive. The buying experience was enjoyable and this location is great if you are looking to purchase a car!
Sales rep and manager patiently worked with me to help meet my needs
Excellent customer service. Have to mention Elmhurst Toyota, because some other car dealers are not the same.
Kevin Merse provided excellent service all the way through the process of purchasing my car beginning with an initial inquiry all the way to picking up the car. Knowledgeable, friendly, and responsive to all emails and phone calls. In my opinion, buying a car is not fun, but Kevin made the progress much less stressful.