Customer Testimonials in Elmhurst IL
Abe was great! I was in and out and love my new 2026 Tacoma! I would definitely recommend mcgrath to anyone!
Stoped in McGrath Toyota today to purchase a 2026 Toyota Tacoma.. Had the pleasure of working with Steve Paccchiano,store G.M.,Abe our salesman and Mathew our Finance man. The whole experience from start to finish was seamless,no games whatsoever. Everyone wasbvery knowledgeable, actionable,patient and kind. I would recommend these folks and this dealership to anyone looking to buy a Toyota.
My 2025 Tundra Hybrid's engine seized in the middle of Nebraska driving back to Chicago and I had to have the truck towed to a dealership in Nebraska, which obviously was not Elmhurst Toyota where I bought the truck brand new. I asked the service team if they could provide me with a loaner while my 8 month old truck was getting its engine replaced BECAUSE IT SEIZED IN THE MIDDLE OF A HIGHWAY and they said no. They wouldn't loan me a car because they weren't the ones fixing my truck. Didn't seem to care that that ... Read More DealerRater - May 13, 2026
Abe was a huge help and turned what could have been a complicated situation into a painless and easy process.
Had an amazing positive experience with Abe and the rest of the staff at McGarth Toyota of Elmhurt. Abe is the kind of guy you want to work with when buying a car. He listens very well and executes on what he says he will get done. Highly recommend reaching out to him direct when looking for a new vehicle.
Pleasure doing business with you. Everybody were friendly and professional Special thanks to Abe I walked in he asked me like 6-7 questions and already knew what would be a good choice for me.
They honored their advertised price, did not push me to make a deal, did not pressure me to buy anything I did not want to buy. The salesman was pretty knowledgeable about the vehicle. I did purchase one extra item, the extended warranty, not because they pressured me to, but because I wanted one. I am not sure I got a great deal on the extended warranty, but I did think that the price of the car was very fair. I used their financing, and the loan terms they were able to offer were reasonable.
Elmhurst Toyota respects the customers' time and the knowledge they would have walked though the door with. There was absolutely zeeo dreaded dancing about price negotiation, both the vehicles in stock and valuation of the trade in were incredibly fair.
Abe and Jack were great. Both were knowledgeable and explained the car and warranty information. I will go back and buy another car with Abe and McGrath.
Very transparent dealership. They will work with you to make a deal. If they have the car you want I would 100% recommend taking your business to McGrath.
From the 1st day I called the dealership I received 5 star service. I got all questions that I had regarding the vehicle that I purchased and I would clearly rate McGrath Elmhurst Toyota a 5 star dealership great customer service 100%.
Abe was a great salesman. No nonsense and fair. This was definitely one of the most pleasant car buying experiences I’ve had.
I ordered TACOMA TRD Pro rims from the parts department and had them shipped to Canada. I had them in under a week. Amazing service. I highly recommend them
December 22nd I was there to get my tire fixed because there was a nail in there. And then I knew there was a repairable, but they told me that I need a new tire. I wait like an hour and half there was only one guy working, his name was Mario.
So they checked the truck. He never went to the waiting room to tell me the problem with the tire. I saw the truck outside and I went back to talk to him. And he said, you need a new tire after the truck was already outside. I ... Read More DealerRater - Dec 26, 2025
After an accident, brought our car in for repair. Sylvia was SO friendly, making sure I was okay first, then taking care of all the details. She kept saying, “Call me if you need anything,” and I knew she meant it. Oh, and a what happy surprise to find out Toyota offers FREE LOANERS! What?! Thank you, Sylvia. And thank you, Toyota!
I can’t thank Abe enough for making my dream come true! I told him I was looking for a 2020 Highlander Platinum — my dream car — and he actually found one for me! From start to finish, Abe was professional, honest, and incredibly dedicated. He listened to exactly what I wanted and kept me updated every step of the way.
When the right vehicle came in, everything went smoothly — no pressure, no stress, just great service and genuine care. Abe went above and beyond to make sure I was happy, and now I’m driving away in the perfect Highlander I’... Read More DealerRater - Oct 6, 2025
Great person very knowledgeable know what he doing. Answered all my questions and helped us thru the whole sales process. Thank you Abe. You got a customer for life. Will send all my freinds and family to you for sure.
I was absolutely delighted with the whole process of purchasing my new Toyota Corolla from Abe at McGrath Elmhurst Toyota. The whole team there is friendly, helpful, efficient and patient. My family has been doing business at this Toyota branch for over 20 years and have bought a number of cars there. Each experience has been exemplary! Thanks to everyone at McGrath Emhurst Toyota, especially Abe!
Everything was great from beginning to end. Abe did a great job of selling me on the car but also was very open when I wanted to discuss competitors—I appreciated that. The whole process from when I first walked in to driving off was seamless
Terrible dealer, will never trust them again. You should not either. New certified toyota Rav4 xse off the showroom floor with 775 miles, started falling apart on the expressway.
This was an excellent experience. I would definitely recommend shopping for a car here to family and friends.
I have bought few cars truck from this dealership through Melissa Garcia. Every time excellent experience with Melissa. We just bout a RAV4 xLE from her.
I had an outstanding experience at McGrath Toyota with my salesman, Abe Muneam. Abe went above and beyond to make sure I found exactly what I was looking for. He was knowledgeable, patient, and truly cared about getting me the best deal possible. His professionalism and genuine approach made the entire process smooth and enjoyable. If you’re looking for a top-notch salesman who treats you like family, ask for Abe Muneam—you won’t be disappointed!
By far one of the most pleasant car buying experience. Not only did Abe demonstrate all the features my new vehicle has to offer, he was able to also assist me beyond the sale and few days after as I was still getting accustom with the car. I’ve purchased so many vehicles in my life but let me assure you, Able will be the one I will be reaching out for my future car needs and recommend to all my coworkers, family and friends. Thank you for your assistance and your professionalism.
This company knowingly damages the engines and transmissions of Toyota vehicles. I paid for a transmission oil change twice. I had my 3rd gearbox oil change done by a private mechanic I'm a car mechanic and when I saw what he let out of the automatic transmission No one has ever changed the oil, it's a smelly black liquid. I paid $390 plus Tax twice. And in doing so, they robbed me twice and knowingly reduced the life of my transmission.
McGrath Review
Do not recommend
In what should’ve been a seamless process turned into a pretty lengthy ordeal.
Came in to check out a 2025 Tacoma that they list there were two available on the lot. Turned out they only had one available in the lot since the manager has the other in his possession.
Salesman told us there was no budging with pricing. Salesman made at least three trips to sales floor manager. Sales manager did not even leave his desk to come and talk to my wife and I about pricing.
This is my third Toyota purchased since 2005. ... Read More DealerRater - Apr 24, 2025
Avoid this dealership due to misleading practices.
On March 28th, I visited McGrath Elmhurst Toyota to purchase a brand-new vehicle. I initially worked with Melissa, who seemed to promise a smooth transaction. I was interested in an SE Hybrid, but since it wasn't available, Melissa offered me another vehicle that was listed as "for sale but in transit." She emphasized that cars were selling quickly and persuaded me to put down a $1000 deposit after confirming availability with her manager.
However, upon returning home, I discovered the dealership’s website still listed the vehicle as "available but ... Read More DealerRater - Apr 19, 2025
Bought a used Tacoma in January, felt like we got a fair deal, met Edgar Martinez; Younger gentleman, Not your typical car salesman, not full of xx. Edgar worked closely with me, built the exact trim level and accessories I wanted; he did not push anything extra on me. Dealership was transparent with the pricing from day one. Yes I paid MSRP, but nothing extra, they did not push anything, no dealer installed options, and no market adjustment. ( I did wait 2 & 1/2 months, but I got exactly what I wanted)
Justin made the experience of buying my daughter’s first car absolutely wonderful! From the moment we walked in, he welcomed us with genuine warmth and made us feel at ease. He took the time to explain everything in detail, patiently answering all our questions—no matter how small. Justin was there every step of the way, ensuring we understood every part of the process. I truly appreciated his dedication and the care he showed. He made what could have been an overwhelming experience smooth and enjoyable. Thank you, Justin, for making this milestone so special for our family!
My issue began after leaving with the vehicle and driving it for a day. The Bluetooth microphone never worked. I couldn’t make calls, couldn’t give voice commands, couldn’t do anything that required me to speak to it. That might not sound like the worst thing in the world, but I drive all over the place for work and to get the kids where they need to go. I’m always on the phone, and this completely removes that aspect. This issue wasn’t disclosed to me before or at the time of purchase (likely because you guys ... Read More DealerRater - Aug 20, 2024
I visited this dealership on on7/29/24 and left with my dream first car. My salesperson Dave, was very knowledge and nice, not pushy what so ever. Made my first car purchase memorable!
This is a nice modern medium-sized operation located very conveniently for me. I did my shopping online and they had a used car I wanted in inventory at a price I expected so it was a pretty easy sale for them. My salesperson Dave and the other staff were knowledgeable and efficient. I have not yet used their service department so I can not rate them.
Salesman Edgar Martinez was great and everything was great. Everyone at Toyota dealership was great.
Great customer service. Michelangelo in the parts department helped me find exactly what I needed while also being very knowledgeable.
Francisco Gallegos Was my service writer best writer You need to hire more people like him if you wanna be successful
Good phone etiquette from Hope. The service advisor, Frank, was very helpful at resolving the issue.
Good service they explain everything very clearly they treat you like family I like your service and I really recommend my friends to McGrath Elmhurst Toyota
I'm not sure anyone would say that buying a car is a stress-free or enjoyable experience. But who you work with can make all the difference in the world. We were lucky enough to work with Aleksandar (Alex) Knezevic when recently purchasing our car at McGrath Toyota, and he really helped make it an easy, straightforward experience. Alex answered all of our questions and was patient vs. pushy, and his humor made what is an inevitably stressful purchase much less so. We enjoyed working with him and appreciated his down-to-earth approach. We highly recommend working with him!
Very friendly and knowledgeable. They give you plenty of time to evaluate and drive vehicles.
I have two concerns that keep me from a five star review. My first contact with salesperson Justin was efficient and helpful in securing a promise and making a deposit for a vehicle that was to arrive in several weeks. During the weeks of waiting, he was also helpful informing me of the progress of the vehicle. On the day of delivery and purchase, personnel in sales and finance seemed to be overwhelmed, and the process took almost three hours, with me waiting between interactions with Justin and the finance person. On the day I selected the vehicle and on ... Read More DealerRater - Nov 17, 2023
Best time buying a car. Everybody was very nice. Explained everything about and took time to set up my Toyota app.
Very good and efficient in my new car purchase. Took time in explaining everything and answered all of my questions.
Great sales team managers are just as nice. Worked with me to make sure I got the Best deal. Now I own a safe reliable car. I will buy my next car again with McGrath Toyota they have a great selection of vehicles. Thank you!
The appointment was made very efficiently. The service department was ready for me when I arrived. John answered my questions honestly and directly. The car was ready when he said it would be, This was a very positive experience.
Everyone is so friendly. It was fast service and a clean and safe environment. Manuel was great.
Manny in the Service Department was very attentive and kept me well- informed on the progress of my auto repairs. I will continue to request him and I highly recommend the Service Department
I recently bought a 2023 Camry from this dealership and am just now learning how dishonest they were. They claimed the car was a loaner car for a Toyota dealership which is why it said "commercial" on the carfax. I got the title today and it was in fact owned by a company that rents cars to ride share drivers (Uber, Lyft, etc). Had I known this I wouldn't have purchased it.
I was sold a bogus warranty for the windshield that can only be used at the elmhurst dealership (which I live an hour away from) and ... Read More DealerRater - Sep 1, 2023
Great service. Friendly and dedicated people. Job done fast.. Highly recommended. Thanks for your help.
Service tech warm and friendly. Explained procedures. Manuel Pretty fast service Car washed. Felt taken care of!!! Yep
A bit of a longer than usual wait but thorough service and quality outcomes, total customer satisfaction.
Unfortunately I did not have a good experience with my Toyota service. Mainly miscommunication and lack of knowledge on my part. But went for a regular service $116 and ended up with a $542 bill and that's with a discount. Added on services that they had recommended, but staff was not clear that it would cost 200 extra just on labor for fuel injector cleaning. Just want to warn future customers so they don't feel scammed as I did.
Well the first thing is the prices for an oil change. It went sky rocket compare to what it used to be. The is nothing special about it either. So it’s okay nothing special. So only because the name you are paying more now.
Great dealership, workers are very nice and very friendly. Did the job fast and perfect. Thank you very much!!!
I sold my 2017 Corolla Le to this dealership,the Pre owned Director Mr.Steve Pacchigno offered me A excellent service,I strongly recommend this Director
Good service and the staff was helpful and friendly. I bought my suv at Elmhurst Toyota and will continue with McGrath Toyota. Manuel did a good job..
Excellent customer service, Thank you John M in service department, work to be done explained in detail and car ready when promised
They inspected a used car that was being offered by another dealer. I was considering buying it sight unseen. Manny did us a solid and found all the issues and recommended we not but the car. Cant thank him and McGrath Elmhurst enough.
I went here for the 100K mile service check on my 2013 Camry Hybrid. Francisco Gallegos (service center rep) was great - plain and forthright in explaining the details. No condescending BS to try to sell more service work than your ready for. The prices are high. Don't kid yourself in thinking the dealer service center is a bargain ($80 oil change, $34 tire rotation, $212 coolant flush, $280 transmission flush, $140 bulb replacements, $50 tire nail patch made for a $800 day w tax). I still appreciate the courteous staff and low-pressure culture.
I went for a Toyota care check up this morning. Melissa was the woman who greeted and help me. She was terrific very welcoming and knowledgeable, helpful. The work was done on time and well. Thank you
It is so difficult to by a new car right now because the inventory is so low. We had to pay $3550 over MSRP which we had no choice to negotiate. It was for add ons we did not want.
My mistake was NOT paying attention to the financial details as I should have! The sales representative was unknowledgeable about the EV vehicle and has NEVER responded to any of the emails sent. To that point neither has the new vehicle sales manager that entered a gentlemen's agreement after the fact to correct the Internet Price offered and manually signed. Do I recommend this dealership, No! Again, my mistake for not paying attention to the details or taking photographic copies of the signatures but I do NOT consider this dealership as an example of Toyota's commitment to excellence ... Read More DealerRater - Jun 10, 2023
Purchased a new auto from McGrath Elmhurst last week. The salesman Enrique Valdivia was very knowledgeable and professional. There are so many new items on the 2023 auto. He took the time to explain all and said if we need additional questions. We would do business with McGrath again.
Wonderful work done and the technician who worked with me was very helpful. He explained everything afterward and even helped me set up a next appointment!
I already wrote a review but I did not have my service advisor's name. Steve Arnold was excellent!
Service is fantastic they take my car . They have great attitude and explain everything about repair and they did great job
Horrible nightmare experience buying new vehicle. Unordered "package" was installed without our knowledge and added by salesman after car arrived at their dealership while we were driving 150 miles to pick it up. Nothing nice to say about Elmhurst Toyota. Will NEVER go back. Beware.
I had a appointment for an oil change, and it took them two hours. Also they asked if I wanted a free car wash which I said yes, although the paperwork said they did one the car said different, still covered in dust.
Rude, unhelpful experience. My son and i went there yesterday to test drive two models to help narrow the search for his first vehicle purchase. We were greeted by the person at the desk, told her what we were there for, she paged an available sales person. After no one came over, she yelled over towards a couple sales people standing there talking to each other. She said Omar can you please come help these customers. Omar came over, we told him what we were there for, he said that he couldn't help us, they had no cars to ... Read More DealerRater - Mar 19, 2023
Worst professionalism, rude arrogant people in parts depth I've ever had to deal with. I received an item which was completely different from what was advertised. I returned item an delivered. 4 days later no refund. The person answering the phones literally argued called names an slammed the phone hanging up on me. Pathetic jack xxx.
Melissa took an incredible amount of time with me as she listened as I explained exactly what I was looking for. She was able to locate an inbound vehicle that had everything I had hoped to find. She kept me informed as to when it would arrive and then arranged for delivery on a day and time that was convenient for me. It was one of the most enjoyable purchases I have ever made and I could not have been more pleased. Thank you, Melissa!
Low pressure sales tactics, friendly and responsive sale team (Melissa Garcia was phenomenal), great dealership environment
The Dealership was GREAT but what really made this purchase really stand out was Melissa. She took her time I did not feel any sales pressure she helped me find the right car and made me feel like part of the family. She was professional and courteous and very personable. I did not feel rushed in making a decision. I was very comfortable in the dealership and was able to take my time and think it through and Melissa helped and answered all of my questions. Thank You Toyota Elmhurst and Melissa for make my dream of owning a new ... Read More DealerRater - Jan 23, 2023
Elmhurst Toyota will always be my go to dealership for sales and service...great staff!
Everyone I worked with was personable and interested in my satisfaction (even in difficult times that are beyond anyone's control). In this past year of 2022, I had my cataylitic converter stolen, waiting five months for the part. Also, about two months into my wait for the catalytic converter, I had decided it was time for a new car (which ended up taking four months to arrive). As frustrated as I was at times, my Service Advisor, Abigail, was patient and advocated for me, always so kind and pleasant. Meanwhile, Kevin Merce in Internet Sales played a significant role of ... Read More DealerRater - Jan 6, 2023
The dealership is always clean, staff is friendly, and I always know that I will be treated fairly and with respect
Elmhurst Toyota is GREAT! It was easy to make an appointment and I was greeted immediately upon my arrival. I was informed fully about the service before, during, and after it was completed. The waiting room is pleasant and the free coffee is good. Check out was fast and friendly. It's always a pleasure to bring my van here for service!
The coffee is good, but the service isn’t. I went to Elmhurst Toyota for a six month oil change. Upon arrival at 10:50 it took a few minutes before I was acknowledged and a few more before I was helped. Once helped and sent to the waiting area, I wish I would have started a nice long movie to spend the time with. I would have rather have spent the three hours watching the trials of the Corleone Family than the finding out after one hour I needed and air filter, seeing my car pulled into the parking lot done ... Read More DealerRater - Dec 31, 2022
Appointment scheduling was easy. People were professional and courteous. Car was ready in time promised. Comfortable waiting area.
Courteous and knowledgeable staff. Assists with whatever you need. They gave me rides since I didn’t have anyone to pick me up and drive me back. I have purchased my cars there since 2001.
Work was performed swiftly and done to my satisfaction. Dave Hsu was a pleasure to deal with (as always)
Steve always provides us wit top notch assistance when we are looking for a car. Had several cars from Elmhurst Toyota and he has worked with us on everyone of them. I would highly recommend him to anyone looking for a car.
The service was the best experience I have ever received. I bought 3 cars from this dealership and the sales and service keeps me coming back.
Steven is the best! He was patient with me for a few months until the right car was available for me. He explained everything about the car buying process and made sure I was taken care of to the full extent. I highly recommend Steven and Elmhurst Toyota.
professional and on time service as promised not pushy about additional recommended services to be provided
Excellent maintenance service from your Service Consultant Abigail Sandoval. Was very helpful from start to finish while my vehicle was being serviced.
It was easy to make an appointment and I was greeted by Archie Obispo, my Service Advisor. He went out of his way to make sure everything ran smoothly and I was so pleased with my entire service experience! Everything was checked in a timely manner and your waiting room was comfortable and the free coffee was excellent! I will always return to Elmhurst Toyota for my Toyota van's service!
Please note that the customer service that we consistently receive from David has been phenomenal. Most recently he assisted my wife during a recent flat tire situation and price matched from a local competitor. On numerous occasions he has been responsive and follows up with phone calls and messages.
Sylvia kept me up to date through a lengthy delay in getting a catalytic converter. Getting me a loaner for the entire time was above and beyond expectations. Jim and Virginia were super nice and efficient.
Amazing experience buying Toyota rav 4 hybrid…did my decision to buy this car in fraction of seconds just bc of Melissa helped me in every way to buy this car. I have never experienced in any car dealer before. This was the best auto agent and dealer as well.
Elmhurst Toyota has the best service department. Every service personnel is friendly, knowledgeable and efficient.
Bought this vehicle here Brand new. Had maintenance light come on scheduled appt.
Arrive early service writer says you are scheduled for tire rotation. I said I have brand new tires? Which were installed 2weeks prior. I said it that why the lights on? He said yes because it was due for a rotation. Due every 5000 miles
I said…I don’t have 5000 miles on tires.
I said ok can you reset the maintenance required light. They are brand new . He says no we can’t.. just go on YouTube you can figure it out?
I said are you serious, ... Read More DealerRater - Aug 30, 2022
Wanted to post a case of "upselling" or unneeded repairs I experienced today, 8/25/2022 at Elmhurst Toyota, Illinois. The sevice advisor was led to believe my Pruis front brake pads were worn out and it was "metal to metal" contact. I immediately asked to see it and we went to the service bay where the mechanic raised it up and shined his flashlight through the wheel. I mentioned removal of the wheel was necessary to clearly see if there is any lining left. After he did the removal, I used his flashlight and pointed out how much ... Read More DealerRater - Aug 25, 2022
Elmhurst Toyota is the best dealership I have dealt with for both sales and service.
I have been going to Elmhurst Toyota exclusively since I bought my used 2013 Prius, and then my new 2017 Prius there. Everyone there is helpful and knowledgeable and friendly. Yesterday was a very busy day in the service department, but nevertheless everyone answered all of my questions and treated me with patience and respect. I noticed all the customers there were treated with that same approach. And I have to give a shout out for their Porter service! I have never used it before but it is an amazing bonus to everything else at Toyota Elmhurst!
Dealing with Dee was a wonderful experience. She was excellent and spent time with my daughter in going over all options and everything.
Elmhurst Toyota is a great dealership! Great staff and straight to the point deals! The place is clean and spacious with great location that provide great service.
Love this dealership. From sales to service all excellent service providers. Will not go anywhere else.
Very courteous staff and they provide you detailed information regarding your vehicle!!! They have been servicing my Toyota for over 8 years, excellent service.
Kevin Merse is a great salesperson! No pressure. Very knowledgeable, pleasant and responsive to emails and phone calls which put me at ease during the purchase process. The staff I encountered at the dealership were very welcoming and helpful